![]() We endeavour to accept all returns, and they don't need to be in the original box or bag, as long as they're securely packed.This typically takes 5 working days in the UK, depending on your payment method issuer. Any refund will automatically be issued to the payment method you used to place your original order.We'll send you an email informing you that the refund or exchange is complete.We aim to complete returns in 7 working days (excluding weekends and bank holidays).The return can be tracked using the tracking reference from your receipt at.Remember to ask for proof of return receipt. ![]() ![]() Add a quick note to your package with your contact details and let us know whether you want a refund or exchange.Note when asking for an *Order ID or reference you need to enter the invoice ID.Please print off the Royal Mail label, and attach it to your parcel..(Excludes bikes and bulkier items and parcels over 2KG for UK use only) Small items such as clothing, lights etc can be returned using the Royal Mail tracked service for free. Depending on the reasons for returning an item, postal charges could apply. All Mail order purchases must be returned by the customer to our head office address unless arranged otherwise. All items can be returned to us providing they are returned in their original condition – unused (unless the goods are faulty). In the unlikely event that you are not, please feel free to return your goods within 90 days of receipt of them, with proof of purchase for a full exchange or refund. Īt Cycles UK, we pride ourselves on excellent customer service and aim to ensure our customers are 100% happy with their purchase. We regret we cannot refund special orders or cycle purchases. Any items can be returned to any Cycles UK store, providing they are returned in their original condition – unused (unless the goods are faulty). Should you be unhappy with a purchase from one of our stores, please return the goods with proof of purchase within 7 days for a full refund, or within 14 days for a credit note. All debit and credit card refunds can only be made to the card used for the original transaction, cheque payments will be refunded in cash but due to banking and clearance restrictions can only be refunded 14 days after the purchase date. If goods are not collected in that time they will added to shop stock and made available for general sale, deposits are non-refundable.Refunds are processed by the same method of payment used for the original purchase. Items ordered specially into store will be held in-store for 14 days from the time that customers are notified that they are available for pick-up (unless otherwise agreed). When returning goods, if no fault is found we do not refund delivery charges and may charge for collecting the goods if they are not brought into our store.Īll Custom Builds and 'Made to Order' items require a 20% deposit on order, with the balance payable at pick-up/delivery and are, unless faulty, non-refundable.ĭeposits on Special Order Items are non-refundable. Promotional items: When returning items that were purchased online as part of a ‘Buy One, Get One Free’ offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.ĥ) The cost of returning the item to us is your responsibility.Ħ) The parcel can take up to 7 working days to be processed once received. The quickest option is to drop the stock back to us in store along with a copy receipt but alternatively we have made the online returns process as simple as possible for you.ġ) Give us a call on 01952 763274 or email us to say you're sending something backĢ) Pop a note in, together with a copy receipt, with the item to say whether you'd like a refund or an exchange for a different productģ) Post it back to us at Plush Hill Cycles, Unit 9A, Birchfield Way, Lawley, Telford, TF3 5BZ and make sure you get a proof of postageĤ) The item is your responsibility until it reaches us. We will replace or refund goods which don't fit or are unsuitable provided the goods are returned unused and in the original packaging within 28 days of delivery. We guarantee to replace or refund faulty products covered by manufacturers warranty subject to inspection of goods and manufacturers approval.
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